‘Passenger requiring special care’
Passengers requiring assistance during aircraft boarding are classified into 2 categories as follows:
1. Passenger requiring care
Appearance
Passenger with capability to walk to the gate and board the aircraft alone but may require assistance during the flight or boarding.
Condition
Such passengers are permitted to proceed with booking and check-in. A wheelchair will be provided for use, along with assistance to the gate, but no assistance will be provided during boarding or the flight.
Remark
If a wheelchair is required, the airline must be notified at the time of booking (for bookings made through the website, passengers must contact Nok Mini at least 48 hours before flight departure); otherwise, the airline will not be responsible for any inconvenience or damages that may arise.
2. Passenger requiring special care (unable to travel alone)
Appearance
Passenger who requires assistance in walking to the gate and/or boarding, and/or is unable to travel alone for any reason (including children of less than 12 year old).
Condition
Such passengers are permitted to board under the condition that an escort accompanies them and provides the necessary assistance during boarding and the flight.
Remark
Passenger requiring special care must notify us of the requirement for special care when the booking is made (in case of booking made through website, passenger must contact Nok mini at least 48 hours before the departure flight). The name of the escort must be provided to the airline, and the escort must travel on the same flight as the passenger and accompany them throughout the journey; otherwise, the airline reserves the right to deny boarding and refund the passenger’s airfare. Physically Challened Passenger
‘Passenger requiring special care’
Passengers requiring assistance during aircraft boarding are classified into 2 categories as follows:
1. Passenger requiring care
Appearance
Passenger with capability to walk to the gate and board the aircraft alone but may require assistance during the flight or boarding.
Condition
Such passengers are permitted to proceed with booking and check-in. A wheelchair will be provided for use, along with assistance to the gate, but no assistance will be provided during boarding or the flight.
Remark
If a wheelchair is required, the airline must be notified at the time of booking (for bookings made through the website, passengers must contact Nok Mini at least 48 hours before flight departure); otherwise, the airline will not be responsible for any inconvenience or damages that may arise.
2. Passenger requiring special care (unable to travel alone)
Appearance
Passenger who requires assistance in walking to the gate and/or boarding, and/or is unable to travel alone for any reason (including children of less than 12 year old).
Condition
Such passengers are permitted to board under the condition that an escort accompanies them and provides the necessary assistance during boarding and the flight.
Remark
Passenger requiring special care must notify us of the requirement for special care when the booking is made (in case of booking made through website, passenger must contact Nok mini at least 48 hours before the departure flight). The name of the escort must be provided to the airline, and the escort must travel on the same flight as the passenger and accompany them throughout the journey; otherwise, the airline reserves the right to deny boarding and refund the passenger’s airfare.